GENERAL POLICIES AND REGULATIONS

To build a lasting business relationship, being transparent and clear from the start is absolutely essential. In order to ensure the benefits between the parties, build a win-win relationship together. The following are the policies that Temas will apply.

All transactions of buying, selling, and service providing are agreed upon and signed by both parties before implementation. The terms and conditions must be suitable to the needs of the parties and comply with the applicable laws. The Seller and the Buyer strictly commit to implementing the signed terms in the spirit of cooperation. During the performance of the contract, if there are difficulties or problems, the two parties will discuss them together to find a solution. In the case that a problem cannot be resolved by negotiation, it will be brought to the Economic Court for settlement.  

  

1. CLAIMS SETTLEMENT  

  • The buyer has the right to submit a claim on the quality and quantity of the goods to the Seller within 30 days after the date of receipt, provided that inspection of the goods at the Buyer's place is carried out immediately upon receipt of the goods or within 30 days after the buyer signed for the goods. The goods must be returned in their original condition with all original packaging and labels, accompanied by a certificate of quality from the manufacturer. The goods must be inspected by a representative of the seller or a member of a 3rd party tester. The representative or 3rd party member will give written confirmation of the inspection results to be accepted by all parties. If the goods do not meet the required quantity and quality standards, then the inspection costs will be borne by the Seller. If the Seller guarantees the quality and quantity of the goods, then this cost will be borne by the Buyer.  
  • The Buyer's complaint record must be attached to the Inspection Report fully signed and stamped with a valid stamp of the Verifier.  
  • After 30 days from the date of receipt, the seller is no longer responsible for the settlement of complaints regarding the quality or quantity of the delivered goods. In this case, the settlement of the complaint is entirely made at the discretion of the Seller.  

  

2. CASE OF FORCE MAJEURE  

The Seller and the Buyer are allowed to delay or fail to perform their obligations in the signed contract in the case of a force majeure in the country of production or Vietnam. These include but are not limited to war, riots, strikes, fire, flood, epidemic, economic embargo, financial crisis, shipwrecks, theft of goods, etc. It also includes situations where the Party that provides goods to the Seller violates delivery contracts or if the state changes import policy. The party declaring that the force majeure is affecting, obstructing, or delaying the supply of goods in the contract must send a dispatch to the other Party immediately after the force majeure occurs. This must be accompanied by confirmation certified by the manufacturer or the competent authority of the host country. 

OUR WARRANTY POLICY APPLIES TO AUTHENTIC DISTRIBUTED PRODUCTS, SUPPLIED BY TEMAS ENGINEERING JOINT STOCK COMPANY.  

  

Please keep the Warranty Certificate and purchase invoice, and make sure the product has our warranty stamp when asking for a warranty.  

Temas staff will directly check and guide you through the product warranty process.  

We are committed to replacing the product if the product cannot be used due to a manufacturer's technical error.  

  

The products are warranted under the following conditions:  

1. FREE WARRANTY CONDITIONS

  • The product is still within the warranty period and has a registered warranty.  
  • The product is damaged due to a manufacturer's technical defect. The warranty card must be presented upon request for a warranty.  
  • In case of necessity, the customer needs to present the purchase invoice. The machine serial number and model on the product must coincide with the machine serial number and model on the warranty card.  
  • The serial number on the product must be intact, not scratched, patched, or overlaid with any other object. 
  • The warranty card must be intact, and must clearly show the customer's name and date of purchase. It must not be duplicated or erased.  
  • If the product has a problem during the warranty period, please contact us for support.  

  

2. CASE OF NO FREE WARRANTY

  • The product warranty period is expired.  
  • There is no warranty card or invoice related to the product.  
  • The machine serial number and model on the product do not match the machine serial number and model on the warranty card.  
  • The product is damaged by natural disasters, floods, lightning strikes, fire, or if the product is cracked, dented, broken, or scratched during transportation.  
  • The product is damaged due to improper use according to instructions, improper installation, incorrect power supply, or unstable voltage or frequency.  
  • Products are rusted or stained due to corrosion or spilled liquid.  
  • The product shows signs of being disassembled, repaired, and replaced with non-genuine components.  

The warranty period will be applied according to the manufacturer's standards from the time of delivery of the product to the buyer. Normally, our products are warranted for 12 months. 

1. SCOPE OF INFORMATION COLLECTION AND PURPOSE 

Personal information of customers collected by TEMAS Technical Joint Stock Company on the website will only be used internally by the company without selling, sharing, or exchanging with any other third party.  

  • First name  
  • Address  
  • Phone 
  • Email  
  • Company name 
  • Transaction content  

2. SCOPE OF INFORMATION USE 

Personal information collected will only be used by our company internally and for one or all of the following purposes:  

  • Customer support 
  • Provide information related to services and orders  
  • Customer account management support  

  

3. INFORMATION STORAGE TIME 

We only delete this data if the customer requests by sending an email to info@temas.vn  

  

4. ADDRESS OF THE UNIT THAT COLLECTS AND MANAGES PERSONAL INFORMATION  

TEMAS ENGINEERING JSC  

  • Head office: No. 17, Area X5, Lane 60, Duong Khue Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi  
  • Email: info@temas.vn  
  • Website: www.temas.vn  

 

5. MEANS AND TOOLS FOR USERS TO ACCESS AND CORRECT THEIR PERSONAL DATA 

Customers can contact the above email address and phone number to request correcting their personal data.  

  

6. COMMITMENT TO PROTECT CUSTOMER’S PERSONAL INFORMATION   

At Temas Engineering JSC, the protection of your personal information is very important. You can be assured that the information you provide to us will remain confidential. We are committed not to share, sell or rent your personal information to any other third party, except in the following specific cases:  

  • With your permission.  
  • At the request of legal authorities.  
  • Settlement of disputes and complaints. 

1. Time and value of payment

Time and value of payment are agreed upon by both parties and implemented according to specific terms and contracts signed.

2. Payment Method

In cash or by transfer to the company's account. If there is a change in the payment account, our company will notify the customer in an official document.

Temas accepts delivery nationwide.

Please contact us directly for consulting and support by:

1. Phone number:

  • Hanoi Office: (+84-24) 3386 1691
  • Ho Chi Minh Office: (+84-28) 2243 0303

 

2. Email:

info@temas.vn

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