All transactions of buying, selling, and service providing are agreed upon and signed by both parties before implementation. The terms and conditions must be suitable to the needs of the parties and comply with the applicable laws. The Seller and the Buyer strictly commit to implementing the signed terms in the spirit of cooperation. During the performance of the contract, if there are difficulties or problems, the two parties will discuss them together to find a solution. In the case that a problem cannot be resolved by negotiation, it will be brought to the Economic Court for settlement.
1. CLAIMS SETTLEMENT
- The buyer has the right to submit a claim on the quality and quantity of the goods to the Seller within 30 days after the date of receipt, provided that inspection of the goods at the Buyer's place is carried out immediately upon receipt of the goods or within 30 days after the buyer signed for the goods. The goods must be returned in their original condition with all original packaging and labels, accompanied by a certificate of quality from the manufacturer. The goods must be inspected by a representative of the seller or a member of a 3rd party tester. The representative or 3rd party member will give written confirmation of the inspection results to be accepted by all parties. If the goods do not meet the required quantity and quality standards, then the inspection costs will be borne by the Seller. If the Seller guarantees the quality and quantity of the goods, then this cost will be borne by the Buyer.
- The Buyer's complaint record must be attached to the Inspection Report fully signed and stamped with a valid stamp of the Verifier.
- After 30 days from the date of receipt, the seller is no longer responsible for the settlement of complaints regarding the quality or quantity of the delivered goods. In this case, the settlement of the complaint is entirely made at the discretion of the Seller.
2. CASE OF FORCE MAJEURE
The Seller and the Buyer are allowed to delay or fail to perform their obligations in the signed contract in the case of a force majeure in the country of production or Vietnam. These include but are not limited to war, riots, strikes, fire, flood, epidemic, economic embargo, financial crisis, shipwrecks, theft of goods, etc. It also includes situations where the Party that provides goods to the Seller violates delivery contracts or if the state changes import policy. The party declaring that the force majeure is affecting, obstructing, or delaying the supply of goods in the contract must send a dispatch to the other Party immediately after the force majeure occurs. This must be accompanied by confirmation certified by the manufacturer or the competent authority of the host country.